SaaS & Technology Agreements
As technology evolves, businesses face a growing set of legal issues around data security, privacy, and the use of artificial intelligence. Almost every business today relies on Software as a Service (SaaS) in some form, whether it’s a CRM, an accounting platform, a marketing tool, or the infrastructure that runs the company. The contracts behind those services are often signed without a close read, and that’s where problems start.
Most SaaS agreements are written by the vendor, for the vendor. The terms that matter most to your business are usually buried in sections most people skip. By the time a dispute comes up, a data breach, a stretch of downtime, or a vendor using your data in ways you never agreed to, the contract has already decided who wins.
Use of Data and Data Rights
Your business data is valuable, and many vendors know it. Buried in the agreement may be a clause that lets the provider use your data for market intelligence, to train AI models, or to build products they sell to others, including your competitors. We review what rights you’re handing over, push back on terms that go too far, and make sure you keep control of the data that belongs to your business.
Data Privacy and Security
When a breach happens, the contract determines what the vendor has to do and what you’re entitled to. We look closely at how the supplier is required to handle a data breach, how quickly they have to notify you, what they’re responsible for fixing, and what remedies your business actually has. A vague security clause can leave you carrying the cost of someone else’s failure.
Service Level Agreements (SLAs)
A service you depend on is only as good as its uptime. We review the SLA to make sure you have real protection when the service falls short, including service credits or refunds for excessive downtime, and the right to terminate the agreement after a set number of incidents or a certain length of outage. Without these terms, “guaranteed uptime” is just a marketing phrase.
Why It Matters
These contracts shape how your business operates, how your data is used, and what happens when something goes wrong. Getting the terms right before you sign costs far less than fixing them after a problem appears. Whether you’re a Florida startup signing your first vendor agreement or an established company managing dozens of them, we help you understand what you’re agreeing to and negotiate the terms that protect your interests.
